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HomeTerms of Service

Terms of Service

TWV Store operates this website, and throughout the site, we refer to ourselves as “we,” “us,” and “our.” By using this site, you (the user) agree to accept all of the terms, conditions, policies, and notices stated here. We offer a variety of information, tools, and services through this website. TWV Store owns and operates the site, which is located at 152 160 City Road, London EC1V 2NX.

When you visit our site or make a purchase from us, you are engaging in our “Service” and agreeing to comply with the following terms and conditions (“Terms of Service,” “Terms”). These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors. In addition to the terms and conditions stated here, you also agree to any additional policies and terms referenced or linked to within.

Before accessing or using our website, please carefully read these Terms of Service. By using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all of the terms and conditions stated in this agreement, then you may not access the website or use any of our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to our store in the future will also be subject to these Terms of Service. You can always review the most current version of these terms on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. You are responsible for checking this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

WooCommerce hosts our store and provides us with an online e-commerce platform that enables us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms of Service, you affirm that you have reached the age of majority in your state or province of residence, or that you are of legal age and have given us permission to allow any of your minor dependents to use this site.

You are not allowed to use our products for any illegal or unauthorized purpose, and you must comply with all applicable laws in your jurisdiction, including copyright laws. It is prohibited to transmit any worms, viruses, or other code that may be harmful to the site or its users.

Violating any of these terms will result in immediate termination of your services.

General Conditions

We reserve the right to deny service to anyone for any reason, at any time.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted and undergo (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. However, credit card information is always encrypted during transfer over networks.

Without our express written permission, you agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, including the use of the Service or access to the Service or any contact on the website.

The headings used in this agreement are for convenience only and will not limit or affect these Terms in any way.


The accuracy, completeness, and currency of the information provided on this site are not our responsibility. The material presented on this site is for general information only and should not be the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. You rely on the material on this site at your own risk.

This site may include historical information that is not current and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time, but we are not obligated to update any information on our site. You are responsible for monitoring changes to our site.

Modifications and Prices

The prices of our products may change without prior notice. We retain the right to modify or discontinue the Service, or any part or content thereof, at any time without notice. We shall not be held responsible to you or any third-party for any changes in price, suspension, modification, or discontinuance of the Service.

Products and Services

Products or services that are exclusively available online through the website may have limited quantities and are subject to return or exchange only as per our Return Policy.

We have taken utmost care to display the colors and images of our products accurately on the store. However, the images in our catalogues, e-catalogues, brochures, or websites are for illustrative purposes only. We cannot guarantee that the device’s display accurately reflects the colors of the products. Therefore, your product may vary slightly from those images. Additionally, all sizes, weights, capacities, dimensions, and measurements indicated in our catalogues, e-catalogues, brochures, or websites may vary slightly, despite our efforts to be as accurate as possible, especially for our handmade products.

When you purchase any Personalised product, which includes items with customised designs, metals, stones, or engravings, we will create a specific piece designed according to your specifications. You are responsible for ensuring all information provided to us is correct, and if we are making the product to your measurements, you must ensure that they are correct.

The packaging of the products may vary from the images shown on our websites or in our catalogues, e-catalogues, or brochures.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction, and we may do so on a case-by-case basis. Additionally, we reserve the right to limit the quantities of any products or services that we offer. We may change the description of any product or product pricing at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any offer for a product or service on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We maintain the right to reject any order you place with us. We may choose to limit or cancel the quantities of products purchased per person, per household, or per order at our discretion. These limitations may include orders placed using the same customer account, credit card, billing and/or shipping address. If we make any changes to or cancel an order, we will try to notify you by contacting the email and/or billing address/phone number provided when the order was placed. We hold the right to limit or prohibit orders that we suspect are made by dealers, resellers or distributors, in our sole judgment.

You acknowledge and agree to provide accurate, current, and complete purchase and account information for all transactions made at our store. You also agree to keep your account and other information, including your email address and credit card details, up-to-date, so that we can fulfill your orders and contact you as necessary.

For additional information, please refer to our Returns Policy.

Optional Tools

We may grant you access to third-party tools that we do not monitor, control or have any input on.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall not be liable for any damages or liabilities arising from or related to your use of optional third-party tools.

Your use of any optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s).

We may also introduce new services and/or features through the website in the future, including the release of new tools and resources. Such new features and/or services will also be subject to these Terms of Service.

Third-Party Links

Our Service may include content, products, and services provided by third-parties. Third-party links on this site may lead you to websites that are not affiliated with us. We do not examine or evaluate the content or accuracy of such third-party materials, and we do not provide any warranty or guarantee for them. We shall not be held liable or responsible for any third-party materials, websites, or any other materials, products, or services provided by third-parties.

We shall not be held liable for any harm or damages related to any transactions made in connection with any third-party websites, including the purchase or use of goods, services, resources, or content. Before engaging in any transaction with a third-party, we recommend that you review their policies and practices carefully and ensure that you understand them. If you have any complaints, claims, concerns, or questions regarding third-party products, please contact the third-party directly.

User Comments and Feedback

If we request that you provide us with certain submissions, such as contest entries, or if you independently provide creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may use them in any way without restriction. This includes editing, copying, publishing, distributing, translating, and using your comments in any medium. We have no obligation to (1) maintain any comments in confidence, (2) compensate you for any comments, or (3) respond to any comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments will not contain libelous, abusive, or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website in any way. You may not use a false email address, pretend to be someone else, or mislead us or third-parties as to the origin of any comments. You are solely responsible for the accuracy of your comments. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

To learn about how we handle your personal information when you submit it through our store, please refer to our Privacy Policy. You can view our Privacy Policy by clicking on the link provided.

Errors and Inaccuracies

At times, there might be errors or omissions in the information provided on our website or through our Service, such as inaccuracies in product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors or omissions, and to modify or cancel orders as necessary, without prior notice. This includes cases where inaccurate information is discovered after you have submitted your order.

Please note that we are not obligated to update or clarify information on our website or in our Service, except as required by law. Although we may occasionally update information, no particular update or refresh date implies that all information has been modified or updated.

Prohibited Use

The use of this site or its content for any unlawful purpose is strictly prohibited, along with soliciting others to engage in unlawful acts, violating international, federal, provincial, or state regulations, rules, laws, or local ordinances, infringing upon our intellectual property rights or the intellectual property rights of others, and engaging in harassment, abuse, insult, harm, defamation, slander, disparagement, intimidation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. Submitting false or misleading information, uploading or transmitting viruses or other malicious code, collecting or tracking personal information of others, spamming, phishing, pretexting, spidering, crawling, or scraping, using for any obscene or immoral purpose, or interfering with or circumventing the security features of the Service or any related website, other websites, or the Internet are also strictly prohibited. Violation of any of these prohibited uses may result in the termination of your use of the Service or any related website.

Disclaimer of Warranties and Limitation of Liability

We cannot guarantee that your use of our service will be uninterrupted, secure, or free of errors. We also cannot ensure that the results you obtain from using our service will be accurate or reliable. We reserve the right to cancel the service at any time or remove it for indefinite periods without giving you prior notice.

By using our service, you agree that you are solely responsible for any risk that arises from your use of it. We provide our service, products, and services “as is” and “as available” without any express or implied warranties, representations, or conditions of any kind, including but not limited to warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except as expressly stated by us.

We and our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, arising from your use of our service or any product procured through it, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law in states or jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages.


By accepting these Terms of Service, you agree to protect, defend and hold Wolvestuff and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees free from any claim or demand, including reasonable legal fees, made by any third party due to or arising from your violation of these Terms of Service or any document they reference, or your infringement of any law or third-party rights.